{"id":16391,"date":"2023-10-31T10:52:47","date_gmt":"2023-10-31T09:52:47","guid":{"rendered":"https:\/\/baralivres.ma\/?post_type=product&#038;p=16391"},"modified":"2023-10-31T10:52:47","modified_gmt":"2023-10-31T09:52:47","slug":"la-promesse-gagnante","status":"publish","type":"product","link":"https:\/\/baralivres.ma\/?product=la-promesse-gagnante","title":{"rendered":"La promesse gagnante"},"content":{"rendered":"<p>L&rsquo;auteur constate que de nombreuses entreprises, m\u00eame celles pr\u00e9tendant \u00eatre ax\u00e9es sur le client, n\u00e9gligent leur relation avec lui. L&rsquo;auteur pr\u00e9conise la promotion d&rsquo;une passion constante pour le client, ancr\u00e9e dans la culture d&rsquo;entreprise. En pla\u00e7ant le client au c\u0153ur de chaque action et communication, cette approche impacte positivement tous les aspects de l&rsquo;entreprise, de la conception des produits \u00e0 la r\u00e9putation, en passant par le service apr\u00e8s-vente. Cette passion client doit \u00eatre partag\u00e9e par l&rsquo;ensemble des collaborateurs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Favoriser la passion du client au sein de l&rsquo;entreprise pour am\u00e9liorer tous les aspects op\u00e9rationnels.<\/p>\n","protected":false},"featured_media":16394,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"product_cat":[204,91],"product_tag":[],"class_list":["post-16391","product","type-product","status-publish","has-post-thumbnail","product_cat-francais","product_cat-developpement","pa_auteurs-fred-reichheld","first","instock","shipping-taxable","purchasable","product-type-simple"],"_links":{"self":[{"href":"https:\/\/baralivres.ma\/index.php?rest_route=\/wp\/v2\/product\/16391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/baralivres.ma\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/baralivres.ma\/index.php?rest_route=\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/baralivres.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16391"}],"version-history":[{"count":1,"href":"https:\/\/baralivres.ma\/index.php?rest_route=\/wp\/v2\/product\/16391\/revisions"}],"predecessor-version":[{"id":16396,"href":"https:\/\/baralivres.ma\/index.php?rest_route=\/wp\/v2\/product\/16391\/revisions\/16396"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/baralivres.ma\/index.php?rest_route=\/wp\/v2\/media\/16394"}],"wp:attachment":[{"href":"https:\/\/baralivres.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16391"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/baralivres.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_cat&post=16391"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/baralivres.ma\/index.php?rest_route=%2Fwp%2Fv2%2Fproduct_tag&post=16391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}